Data & Analytics

All conversations that occur with Digital Humans are securely logged for further analysis. Contained with the converation logs are the following data:

message type can be one of the following types:

• user_input: are generated in the following cases  
  • the user writes in the chat input box
  • the user clicks on suggestion
  • the user uses voice input
• response: response message of the Digital Human
• userfeedback: user clicks on the thumb’s up/down icon

user_ip: IP address of the user (identifies a unique user)

session_id: represents a unique session. If a user refreshes the page a new session is started.

text: can be one of the following depending on the type of message:

• Text of the response
• Text of the user input
• Rated text of the user feedback.

timestamp: represents the receiving time of the event in UTC

org_id: organization

head_id: head_id

url: url of the response video.

user feedback: only appears for message type “userfeedback”. Can be one of the following:

• true: thumb up
• false: thumb down
• null: neutral. Will be a correction of a previous rating.

matches suggestion: can be one of the following. Only occurs for user input message type when suggestions exist.

• true: user input matches suggestion 
• false: user input doesn’t match suggestion

msg_id: the order of the responses

part_order: where a message response was chunked into parts, the order of the parts.